FREQUENTLY ASKED QUESTIONS

We recommend booking to make sure you don’t miss out! However, you can still get a table by walking in, although we might ask you to wait a few moments.

If the restaurant has space outside and the weather is fine, yes! Please call the restaurant to understand the outside space available or head to our bookings page and select “Outdoors” on the booking area section.

You can book online or can call your preferred restaurant. You can find the telephone number by selecting your preferred restaurant in Locations.

Use your booking confirmation code which you received in your confirmation email to cancel your booking online. Alternatively, you can call the restaurant to cancel. You can find the telephone number by selecting your preferred restaurant in locations.

You can call the restaurant to alter your booking. You can find the telephone number by selecting your preferred restaurant in locations. Alternatively, you can cancel your booking via the link in your booking confirmation email & book again.

We welcome groups of any size – big or small. Many of our restaurants have private dining areas, perfect for all celebrations.

You can book through our website for party sizes of up to 50 – but please feel free to call your local ASK to speak with one of our restaurant managers to discuss your requirements, or email christmas@askitalian.live stating your preferred restaurant and party size.

We’ll ask groups of 8 or more to provide card details to secure the booking. We’ve also got a pre-payment option, if required.

We certainly do. Some of our restaurants offer private rooms, private areas or group dining spaces which are available to be booked all year round. These are:

Private rooms:

• Brighton
• Faversham
• Oxford
• Wells
• Winchester
• York

Private areas:

• Worthing
• Horsham
• Great Malvern
• Moreton-in-Marsh
• Basingstoke
• Canterbury
• Durham
• Lewes
• Lincoln
• London – Park Street (Mayfair)
• London – Spring Street (Paddington)
• Shrewsbury
• Beckenham

Group dining areas:

• Cardiff
• Yeovil
• Norwich

We ask groups of 8 or more to provide their card details to secure their booking. Before completing a large party booking online or after submitting an enquiry you will be sent a link through our booking partner Design My Night to complete the authentication. The authentication will be to pre-authorise £5 per guest. Once the process has been completed your card will not be charged and no payments will be taken unless you fail to turn up for your booking and/or fail to cancel before our 24hr cancellation period. In the event that you do not turn up for your booking or fail to cancel 24 hours before, the full amount of the deposit will be charged. If you need to amend or cancel your reservation, please contact our restaurants teams who will be happy to assist.

Please visit our menu page and select your preferred restaurant for prices.

Our dish descriptions don’t always mention every single ingredient, so please check the allergen menu if you have any allergies. Our allergen menu covers the 14 allergens specified by the Food Information Regulations*. We are no longer reporting on garlic and onion.

Our menu indicates vegetarian and vegan dishes. Our non-gluten dishes can be found in our allergen guide alongside a list of allergens. All of our pizzas (except the Calzone range) and Classic Pastas (excluding Ravioli) can also be made with non-gluten containing ingredients. Our nutritional information page lists calories and other nutritional information to help you make an informed choice.

Our allergen menu covers the 14 allergens specified by the Food Information Regulations*. We are no longer reporting on garlic and onion.

If you have any further questions please contact us.

As a company we recognise the importance of the safe management of allergens and the serious effect they can have on certain individuals. We have strict policies in place to deal with handling allergens, as well as a strict auditing process to ensure that these policies are fully complied with in all of our restaurants.

However, our suppliers and kitchens handle numerous ingredients and allergens. Whilst we have strict controls in place to reduce the risk of contamination, unfortunately it is not possible for us to guarantee that our dishes will be 100% allergen free. Please speak to the restaurant manager if you have any food allergies prior to placing your order so we can take extra care preparing your dish.

Our menus clearly signpost people who suffer from allergies to our allergen specific menu. All our restaurant teams are fully trained and have printed detailed allergen menus. This information is also published online so customers can make an informed decision before they dine with us.

If you let our head office know your dietary requirements in advance of your visit they will try to help you with your dish choices. Click on contact us on our website or email info@askitalian.live

To find and download our full allergen and nutritional guide, please follow the steps below:

1. Head to our menus page
2. Select your preferred venue
3. Click on ‘allergen filters’ in the top right
4. Then download by pressing the ‘allergen information’ button

Alternatively, if you let our head office know your dietary requirements in advance of your visit they will try to help you with your dish choices. Click on contact us on our website or email info@askitalian.live

April 6th 2022, food businesses in England with more than 250 employees are required to provide calorie information by default for all the food, and some of the drinks that they serve. To read more please visit the government website.

The government legislation requires us to provide calorie information for all food and drink with some exceptions:

• Drinks with over 1.2% alcohol by volume (ABV)
• General use condiments where they are added by the consumer – Balsamic and Chilli oil etc
• Food which is not included on the menu or otherwise offered for sale, and which is expressly requested by the customer to be made available or prepared differently to the way it is usually prepared.

Absolutely. We recognise that not everyone wants to see calories so you’ll be able to toggle our calorie information on and off on our website menu.

As part of our commitment to improving our sustainability with the SRA (Sustainable Restaurant Association), we aim to transition all of our eggs, including those used as ingredients in sauces and desserts to fully free range.

To find your closest restaurant use locations. You are able to select your preferred restaurant from a list. You will also see the restaurant address and phone number.

Opening hours vary in our restaurants so it’s best to check before visiting. Use locations and select your preferred restaurant to see their opening hours.

Facilities vary in our restaurants so it’s best to check before visiting. Use locations and select your preferred restaurant to see their facilities. You can also call the restaurant to see if they are able to cater for your needs.

We have a specially designed kids menu with a starter, choice of main course, choice of dessert and a babyccino for £7.95. The menu also doubles up as a colouring page to give the kids some fun during your meal.

High chairs are available in all of our restaurants and nappy changing facilities vary per restaurant. Use locations and select your preferred restaurant to see their children’s facilities.

Our Kids Menu is fun, authentic and great for little ones up to around 10 years old, but you know your child’s appetite best so we’ll leave the ordering up to you.

You are able to buy gift cards and e-gifts in the restaurant or on our Gift Cards page. You are also able to buy gift cards in some retail outlets.

We sell a small selection of items e.g. olive oil. For anything else please contact us.

To help minimise contact in our restaurants, we are encouraging card, Apple Pay or Google Pay payments via our webapp Pronto Pay or by card machine. However, if none of these options work for you, we also accept cash payments.

All Pennies donations – that’s the little optional donation you can add to your bill – at your local ASK are currently going to help The Trussell Trust to reach as many people as possible. Every penny you give goes to charity: 90% to The Trussell Trust (registered charity no. 1110522 in England & Wales and SC044246 in Scotland) and 10% to Pennies (registered charity no. 1122489).

ASK Italian is not a Halal or Kosher restaurant, as all our restaurants serve pork and beef and we do not have specific handling policies that ensure the final dishes are Halal or Kosher.

All dogs are welcome in all of our outdoor dining areas (please check your local ASK has a space before bringing your friendly pupper along), but only working dogs are allowed inside our restaurants.

For exclusive access to our best offers, download the ASK Perks rewards app.

It’s our home for our monthly Perks, limited-time offers, like Kids Eat Free and you can unlock cash reward vouchers by collecting lemon stamps each visit to move up a level.

Find out more about our app here.

Not all restaurants will accept offers and it is vital to check the terms and conditions carefully before visiting to avoid disappointment.

Different restaurants offer different offers on different days and times. We advise you to check the terms and conditions carefully before visiting to avoid disappointment.

Each promotion carries its own code and terms and conditions. You can make a note of the code and show this to the team member on arrival at ASK Italian. Provided it is valid according to the particular terms and conditions of that offer, this is fine.

Alternatively, you can show the code on your phone on the ASK Perks rewards app or print the voucher if you’ve received it via email.

In all cases, please do show the team member your code or voucher before you order to check its validity and avoid disappointment.

Unfortunately, our discounts cannot be used in conjunction with any other discount, offer or set menu (including kid’s menus).

If it was downloaded from our website please contact us with all the details of the voucher including the code and the restaurant you tried to use it in. If the voucher/discount was downloaded through another website please contact them directly.

Yes, you can use Tesco Clubcard Vouchers at participating ASK Italian restaurants only.

Tesco Clubcard vouchers are not accepted in the following:

• Wells, Bluewater, Park Street (London), Scarborough and Lichfield at any time.
• Cardiff, London O2 or Liverpool on days when sports or entertainment events are taking place nearby (stadiums or other venues).
• Edinburgh during the Fringe Festival in August or when sports or entertainment events are taking place nearby.

Please make sure you read the full Terms & Conditions here before you exchange your vouchers to make sure your local restaurant accepts Tesco Clubcard vouchers.

We do not accept Tesco Clubcard Vouchers from 22nd December – 31st December inclusive.

We have a partnership with Blue Light Card and Defense Discount Service. However we do have some restaurant and day exclusions in place, so please check the offer Terms & Conditions before your visit.

Unfortunately your Blue Light Card or Defense Discount Service card is not accepted at the following restaurants:

• Bluewater, London Park Street, London Westfield, Scarborough, and Wells.
• London O2 and Cardiff on match or event days.

Not valid on Fridays, Saturdays, Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day and only on certain days in December – please double check the Blue Light Card app or website for full details.

Yes, however we do have some restaurant and day exclusions in place, so please check the offer Terms & Conditions before your visit.

Unfortunately your Blue Light Card or Defense Discount Service card is not accepted at the following restaurants:

• Bluewater, London Park Street, London Westfield, Scarborough, and Wells.
• London O2 and Cardiff on match or event days.

Not valid on Fridays, Saturdays, Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day and only on certain days in December – please double check the Blue Light Card app or website for full details.

If you are interested in working with us we would love to hear from you. Please visit our careers page where you can check out our vacancies and apply.

At ASK Italian all of our staff are paid at least the minimum and living wage. We value our team, many have been with us for years and we’re proud they have chosen to stay with us for so long.

When you pay you can choose to add an optional Team Tip to your bill. We believe in a One Team approach and that everyone contributes to the customer experience, so tips will be shared by all our team members working in the restaurant when you visited including our kitchen teams.

All Team Tips are passed to our team, nothing is kept by the business.

Yes absolutely, when it comes to paying your bill, you may be prompted whether you’d like to add on a tip. However this is completely optional and up to you.

For bookings of 6 or more people a 10% discretionary service charge will also be applied to your meal on the day (when a minimum of 6 main courses are purchased). The service can be removed at any time by speaking to one of our team when dining with us. A discretionary service charge of 10% is also added to any party size when visiting one of our London sites. In our London sites, we do add a discretionary service charge of 10% however this can be removed at your request.

To get in touch please email info@askitalian.live and one of our team will get back to you as soon as they can.

We’d love to hear from you! Please pop an email over to our press team at askitalian@hopeandglorypr.com

If you are a trade union representative and wish to contact us to arrange a visit to any of our restaurants, please email people@askitalian.live

Please let us know who you are, the trade union you represent, the restaurant locations that you’d like to visit, and what you have in mind, including any proposed dates and times.

Our People Team will be happy to review your request and work with you to find suitable arrangements that balance the needs of our teams, our guests, and our restaurants.

Here at ASK Italian we care about our impact on the communities around us. And because we know not everyone has enough money to afford the essentials we all need, we’re supporting Fareshare and other local food banks by helping your pennies add up to vital support provided by their network of food banks. All Pennies donations* – that’s the little optional donation you can add to your bill – at your local ASK are going towards Fareshare or a local foodbank.

Adding a small donation to your bill means the charity can remain agile to ensure that food banks continue to provide the lifeline of emergency food and additional support for people facing hunger and hardship. At the same time, they continue to move forwards with important work to tackle the underlying causes of poverty, and campaign for long-term change.

Yes! We have a great webapp called Pronto Order and Pay, there’s no need to download anything, you can simply scan the QR code during your meal to order extras or pay for your meal. Our team are always available too if you would prefer to Pay or order with them!

We encourage card, Apple Pay or Google Pay payments via our webapp Pronto Pay or by card machine. But if you’d prefer to pay for your meal another way, we do also accept cash payments.

Please note that we don’t accept American Express.

Unfortunately, we don’t accept payment using American Express at ASK Italian.

However we do accept all other major card providers as well as cash payments.

Unfortunately, these can’t be used as payment through online orders, direct with ASK Italian or delivery partners. However, you can use on Call and Collect orders.